Return & Refund Policy

Last Updated:9-19-2024

At Tashee Studio, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help. Please read our return and refund policy below to understand our procedures and conditions.

1. Returns

1.1. Eligibility for Returns

  • Items must be returned within [X] days from the date of delivery.
  • Items must be unused, unworn, and in the same condition as received, with all original tags and packaging intact.
  • Certain items, such as [non-returnable items like custom or personalized products, sale items, or hygiene products], are not eligible for return.

1.2. Return Process

  1. Contact Us: To initiate a return, please contact us at [Your Email Address] with your order number and reason for return. Our customer service team will provide you with instructions on how to proceed.

  2. Return Shipping: Customers are responsible for the cost of return shipping unless the item received is incorrect or defective. We recommend using a trackable shipping service to ensure your return is received.

  3. Return Address: Once your return request is approved, please send the item(s) to the following address

1.3. Return Conditions

  • Returns must include the original invoice or proof of purchase.
  • Items returned without prior authorization may not be accepted.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

2. Refunds

2.1. Refund Process

  • Once we receive and inspect your returned item(s), we will notify you via email regarding the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] business days.

2.2. Partial Refunds

  • In certain situations, only partial refunds may be granted (e.g., items that are damaged or show signs of use not due to our error).

2.3. Non-Refundable Items

  • Gift cards, sale items, and [list any other non-refundable items] are not eligible for refunds.

3. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] for further instructions.

4. Late or Missing Refunds

  • If you haven't received a refund yet, please check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
  • If you've done all of this and still have not received your refund, please contact us at [Your Email Address].

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within [X] days of delivery at [Your Email Address] with your order number and photos of the damage. We will provide instructions on how to return the item for a full refund or replacement.

6. Cancellations

  • Orders can be canceled within [X] hours of placement. If you need to cancel your order, please contact us at [Your Email Address]. After this period, orders may have already been processed and shipped, and our standard return policy will apply.

7. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will take effect immediately upon posting on this page. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Email:tasheestudio1@gmail.com